FAQ
Questions, answered.
Everything about photos, proofs, frames, shipping, gifting, and your privacy. Still stuck? We read every message ourselves.
A clear phone photo of one eye, in daylight, taken from about 6–12 inches away. The iris should fill most of the frame. Don’t worry about perfection — if the photo doesn’t work, we’ll ask for a retake at no charge before we render anything.
We’ll let you know within 24 hours of upload, and ask for a specific kind of retake — closer, better-lit, or a different angle. The retake is free. We never charge until we’ve rendered a usable proof.
Yes. Every order includes a proof — the cosmic-art version of the iris, sent to you within 48 hours of upload. Nothing prints until you approve. If you want changes, we render again at no cost.
We send order confirmations to the email you provide at checkout, not the shared one if you tell us. The card receipt is named generically so it won’t give the surprise away. If you need extra discretion, mention it at checkout and we’ll handle it by hand.
Yes — choose the gift-flow option at checkout. You pay now, we send the recipient a private upload link by email on the date you specify. They upload their own iris, see the proof, and the framed artwork ships to their address.
See how gifting worksTell us the date at checkout. We’ll show you the production and shipping schedule and confirm delivery before you pay. If we can’t make your date, we tell you before you commit.
A4 (210 × 297 mm), A3 (297 × 420 mm), and A2 (420 × 594 mm). A3 is the most popular for bedrooms; A2 for living rooms and gallery walls.
Natural oak (warm, soft) or matte black (graphic, modern). Both are real wood — no plastic, no MDF, no gloss finishes. White mat or full-bleed are both options.
The EU, UK, US, and Canada, with delivery within 7–10 days of approving your proof. Other countries are available on request — contact us before ordering and we’ll confirm.
If they (or you) don’t love it, we’ll reprint or refund within 30 days of delivery — no questions, no return shipping. We’ve never had to use this on a proof-approved order; the proof step does the work.
It’s used only to render your artwork. Never to identify anyone. Never to train any AI model. Deleted within 30 days of your print shipping, stored encrypted in the EU region only.
Read the full privacy promiseWe use a custom rendering pipeline to transform iris photos into cosmic artwork — yes, there’s machine learning under the hood. But we don’t sell the technology. We make the artifact. The tool is a means; the art is the product.
Yes — a printed insert card with up to 200 characters, signed by you. Included on every gift-flow order. Add it at checkout.
EyeJoy is part of Mad Growth BV, based in Amsterdam. It was started by Jeroen, who wanted to give his partner something nobody could buy off a shelf.
Read the founder letterTwo parts. Proof before print — nothing prints without your approval. And a 30-day reprint or refund — if you (or the recipient) don’t love it within 30 days, we’ll reprint or refund, free.
Didn’t find it?
Anna and Jeroen answer support from the studio — usually within four hours on weekdays.
Contact the studio