Support
We read every message ourselves.
No bots, no canned macros. Anna and Jeroen answer support from the studio — usually within four hours, weekdays 09:00–19:00 CEST.
Email the studio
The fastest way to reach a human. Write to us and we’ll pick it up — proofs, retakes, and surprise-gift threads always get a person.
Before you write
A couple of details help us help you faster:
- The email you used at checkout (or the order number).
- What’s happening — and, if it’s about the proof, what you’d like different.
Worried about spoiling a surprise? Tell us — we’ll only reply to the address you choose.
Common topics
What can we help with?
My photo didn’t work
We’ll tell you what to retake — closer, brighter, different angle. The retake is always free.
Photo tipsChange or cancel an order
Before we print, anything can change — frame, size, address, the personal note.
Email usTrack my shipment
Tracking goes out the moment your piece ships. Lost it? We’ll resend the link.
Email usGift & surprise help
Worried about a shared inbox or the receipt giving it away? We’ll handle it by hand.
How gifting worksPrivacy & my photo
Want your iris photo deleted now, or have a question about how we store it?
Privacy promiseReturns & reprints
Don’t love it within 30 days of delivery? We’ll reprint or refund — no return shipping.
The guaranteeMost answers live in the FAQ.
Photos, proofs, frames, shipping, gifting, and privacy — all in one place.
Read the FAQ